Booking and Refund Policy

Booking and Participation

All purchases are non-refundable, not exchangeable or transferrable.
Cancellations must be made 24 hours prior to class. Late Cancels/No Shows will result in credit forfeit or a fee of RM20 if you have no credits.
Iki Movement Studio reserves the rights to expel and/or reject any participant at our absolute discretion.
Please arrive 15 minutes before your class to get ready. DO NOT BE LATE. If you are late you will not be allowed to join the class or reschedule and the credit will not be refunded. This is for your own safety and we ask you respect both our instructors and other students by arriving early.
Extensions and suspensions must be accompanied by relevant medical documents and are solely at the studios discretion.

Please note:

You will need to have valid class credits to book a class.
Payments can be made online, or in person at the studio via cash, credit card or bank transfer before your first class.

Personal Safety and Liability

You are aware that all activities during private or group classes or any other activity held at Iki Movement Studio may affect your health and that your participation to these activities is voluntary and conscious.
You are responsible for all risks involved in your participation in any activities, events or classes at Iki Movement Studio. The risks may include injuries caused by your physical condition, Iki Movement Studio instructors, staff or other participants in the class.
You are not aware of any physical or mental issues that may compromise your own participation in pole, aerial, pilates and any other fitness classes.
You are in good physical condition and have physical capacity to participate in any fitness activities in connection to the classes.
Iki Movement Studio is in no way responsible for the safekeeping of my personal belongings while I attend class.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.